Terms and Conditions

  1. “No card, no transaction” All happypoints and happyload transactions can only be used when the Happyplüs card is present.
  2. Card is valid for 3 years from date of purchase.
  3. Card Balance shall be forfeited if not renewed within 90 days from date of expiry.
  4. The Happyplüs card is good as cash, if it is lost, all happypoints and happypload will be lost as well.
  5. To replace a defective card, surrender the card to the cashier counter of any participating store of Jollibee, Chowking, Greenwich and Red Ribbon. Damaged cards will be validated by H.O. and will be replaced for free if found defective within 15 days.
  6. A damaged card caused by cardholder’s mishandling may be replaced with a fee of P100. Damaged card and the new card that has been purchased must be sent to H.O. for transferring of card balance.
  7. The Happyplüs program is not responsible for any unauthorized use of lost cards.
  8. The Happyplüs program deserves the right to amend or withdraw the privileges, promotions and terms and conditions without prior notice.
  9. Cardholder privileges cannot be enjoyed in conjunction with other on-going promotions unless specifically stated by Happyplüs program.
  10. Cardholders are qualified to join the raffle promotion only when the card is registered.

For any inquiries or concerns regarding the Terms and Conditions, please contact the Customer Support hotline (02) 588-6000 or email at support@happyplus.com.ph.

Privacy policy (Data Privacy Act of 2012)

Processing of Personal Information/Sensitive Personal Information

You understand and agree to the collection and processing by Jollibee Foods Corporation and its affiliated entities (collectively, the “JFC Group”) of your personal information and sensitive personal information, including your name, birthday, civil status, sex, mobile number, home address and email address (collectively referred herein as “Information”), for the following purposes:

  • To enable JFC Group to process your application for issuance of a Happyplüs card;
  • To implement and maintain the Happyplüs rewards system for your benefit;
  • To develop other promos and rewards programs that may be of interest to JFC Group customers;
  • To enable Happyplüs to communicate with you regarding its products and services, etc. etc.

All Information furnished to, and/or collected by the JFC Group shall be used and processed by only authorized personnel of the JFC Group, including authorized subcontractors (each an “Authorized Person”). Such Authorized Persons are expected to keep the Information provided to them confidential and to use the Information only to provide the services or fulfil the responsibilities they have been engaged to perform by the JFC Group.

You understand that the Information collected shall be stored by the JFC Group for a period of (10) ten years and that you may access or correct said Information. You also have the right to object to the processing of your Information, as well as the right to file a complaint before the National Privacy Commission.

In case of any inquiries or other concerns in relation to your Information, please contact:

The Data Protection Officer
Jollibee Foods Corporation
DPO@jfc.com.ph